GDPR Policy

 

Welcome to Renolivra (Hereinafter Referred To As "We") online store. This GDPR Policy explains how we collect, use, store, and protect personal information when providing online services, as well as your rights related to the handling of such information.

1. Policy Overview And Scope

This policy applies to personal information processing activities that occur when you browse our website, use our services, and complete orders. All products and services are provided exclusively through online channels, and no offline data collection is involved.

2. Scope Of Personal Information Collected

When you use our website, we may collect the following types of information.

• Contact details such as name, email address, and phone number.
• Order related information such as delivery address, order number, and payment status.
• Necessary technical information generated during website use to support normal page operation.

We only collect information that is directly related to service delivery and website functionality.

3. Purposes Of Information Use

Personal information is used solely for reasonable purposes, including the following.

• Processing orders and providing customer support.
• Ensuring proper operation of website functions.
• Improving website structure and service experience.
• Responding to your inquiries or requests.

Your information will not be used for purposes unrelated to those listed above.

4. Data Retention Principles

We retain personal information only for the period reasonably necessary to fulfill the stated purposes. When information is no longer required, it is handled using appropriate measures to ensure data security.

5. Information Security Measures

We implement reasonable technical and administrative measures to protect personal information from unauthorized access, disclosure, or misuse, ensuring security and integrity during storage and processing.

6. Your Information Rights

Within the applicable scope, you may submit requests regarding your personal information, including the following.

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request restriction or cessation of specific information use under reasonable conditions.

We will respond to valid requests within a reasonable timeframe.

7. Policy Updates

We may update this GDPR Policy based on service adjustments or operational needs. Any updates will be published on this page and will take effect from the date of publication.

8. Contact Information

If you have any questions regarding this GDPR Policy or matters related to the handling of personal information, you are welcome to contact us using the following details.

Contact Address: 10010 Sunset Place, San Antonio, TX 78245, United States
Customer Service Phone: +1 (903) 834-4147
Customer Service Email: hello@renolivra.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Europe/London, GMT/BST)