Refund Policy

 

Welcome to Renolivra (Hereinafter Referred To As "We") online store. This Refund Policy explains the circumstances under which refunds may be requested, the handling process, and the expected timelines, helping you clearly understand how refunds are managed.

1. Scope Of This Refund Policy

This Refund Policy applies to refund related matters arising after an order has been completed and payment has been successfully made on our website. All products are sold exclusively online, and no offline transactions are involved.

2. Eligible Refund Situations

You may submit a refund request under the following circumstances.

• The order has been successfully canceled in accordance with the applicable cancellation conditions.
• The product has been delivered and meets the relevant return requirements, and the return process has been completed.
• An order or payment related issue has been verified and confirmed.

The final applicability of a refund depends on the actual order status and verification results.

3. How To Request A Refund

If you wish to request a refund, you may contact us using the contact details associated with your order. To help us process your request efficiently, please provide the following information.

• Order number.
• Payment related confirmation or record.
• A brief explanation of the reason for the refund request.

We will begin verification once complete information has been received.

4. Refund Processing Time

After the refund request has been reviewed and confirmed, we will initiate the refund process. The processing time is generally between 1 and 5 business days. The actual time for the funds to appear in your account may vary depending on the payment channel.

5. Refund Method

Refunds will be issued through the original payment method used at the time of purchase. We do not change refund channels or provide refunds through alternative methods.

6. Refund Status Inquiry

If you would like to check the status of your refund during the processing period, you are welcome to contact us at any time. We will assist you in checking the progress and provide updated information.

7. Special Circumstances

In cases where a refund is delayed due to incomplete information, account related issues, or other objective factors, we will communicate with you promptly and continue the refund process once the issue has been resolved.

8. Policy Updates

We may update this Refund Policy based on operational needs. Any updates will be published on this page and will take effect from the date of publication.

9. Contact Information

If you have any questions regarding this Refund Policy or a specific refund matter, you are welcome to contact us using the details below.

Contact Address: 10010 Sunset Place, San Antonio, TX 78245, United States
Customer Service Phone: +1 (903) 834-4147
Customer Service Email: hello@renolivra.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Europe/London, GMT/BST)