Privacy Policy

 

This Privacy Policy applies to Renolivra (hereinafter referred to as “we”). It explains how information is collected, used, stored, and protected when you access or use our online store and related services.

1. Scope of Application

This policy applies to all visitors, users, and customers who browse, place orders, or interact with our website and online services. It covers information generated during browsing, ordering, communication, and after-sales support.

2. Information Collection Methods (Cookies)

We use cookies and similar technical tools to support website functionality, improve navigation performance, and remember user preferences. Cookies help us understand how the website is accessed and used, allowing us to improve overall usability.

3. Use and Sharing of Information

The information collected is used solely for purposes related to order processing, customer communication, service improvement, and operational security. Information may be shared internally for service fulfillment and management purposes, but it is not disclosed beyond what is necessary for normal operations.

4. Data Storage and Cookie Consent

Data is stored in a secure manner for the duration required to fulfill its intended purpose. Cookies are used only after users are informed and provide authorization through browser settings or on-site notices.

5. User Rights

You have the right to request access to, correction of, or deletion of your personal information. You may also withdraw previously granted permissions at any time. Requests will be handled within a reasonable timeframe after verification.

6. Legal Basis for Data Processing (GDPR Policy)

Our data processing activities are carried out in accordance with the GDPR policy and are based on the following lawful grounds:

• Performance of a contract: processing orders and delivering purchased services
• Explicit consent: managing newsletter subscriptions and related communications
• Compliance with legal obligations: meeting tax, accounting, and regulatory requirements
• Legitimate interests: improving user experience and preventing fraudulent activities

7. Data Security Measures

We implement appropriate technical and organizational measures to protect information against unauthorized access, alteration, or loss. Access to data is limited to personnel who require it for operational purposes.

8. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in operations or service practices. Updated versions will be made available on the website.

9. Contact Information

If you have any questions about this policy or how information is processed, please contact us using the following contact information:

Contact Address: 10010 Sunset Place, San Antonio, TX 78245, United States
Customer Service Phone: +1 (903) 834-4147
Customer Service Email: hello@renolivra.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Europe/London, GMT/BST)