Terms of Service

 

Welcome to Renolivra (Hereinafter Referred To As "We") online store. This service policy explains the rules, rights, and responsibilities applicable when you browse the website, create an account, place orders, and use our online services.

1. Introduction And Scope Of Application

This policy applies to all activities conducted through our official website, including browsing, registration, ordering, payment, and related services. All services are provided exclusively through our online store, and no offline sales channels are available.

2. User Accounts And Website Responsibility

Users are responsible for ensuring that all information provided during website use is accurate, complete, and up to date. We strive to maintain stable website operation but cannot guarantee uninterrupted access due to maintenance, network conditions, or other factors beyond reasonable control.

3. Products, Inventory, And Pricing Information

We make reasonable efforts to ensure that product descriptions, inventory status, and pricing displayed on the website are accurate. Availability and information may be adjusted when necessary. All listed prices include all applicable taxes and related charges, and no additional fees are required.

4. Orders And Payment

Once an order is successfully submitted and payment is completed, an order record will be generated. Confirmed orders will enter the processing stage. We reserve the right to verify orders or contact you if irregularities are identified.

5. Delivery Conditions

Delivery of our products is available throughout the United Kingdom. After payment confirmation, the order is registered and prepared. The average processing time is 1 to 3 working days, after which the parcel is handed over to the carrier responsible for delivery. The estimated total delivery time generally ranges from 5 to 10 working days, depending on the destination and the volume of shipments during the period. To ensure reliability and timely delivery, we work with qualified carriers such as Seur, Royal Mail, and Packlink. Orders with a value equal to or greater than 89.99 GBP qualify for free delivery; for orders below this amount, a fixed delivery fee of 9.99 GBP applies. All updated information is available in our Shipping Policy.

6. Order Cancellation

You may request the cancellation of an order within 48 hours after payment confirmation, provided that order preparation has not yet started and the parcel has not been handed over to the carrier. Once preparation has begun or the order has been dispatched, cancellation is no longer possible. In such cases, a return request may be submitted after receipt of the order, in accordance with the instructions set out in our Order Cancellation Policy.

7. Returns And Exchanges

A request for return or exchange may be submitted within 30 days following delivery of the product. Requests are accepted in cases of visible defects, quality issues, significant color differences, unusual odors, or when the item received does not correspond to the item ordered. All detailed conditions and instructions for correctly completing the process are available in our Returns And Exchanges Policy.

8. Refund Policy

Where refund conditions are met, refunds will be issued using the original payment method after verification is completed. The time required for funds to be credited may vary depending on the payment channel.

9. Disputes And Applicable Rules

In the event of a dispute, we encourage resolution through communication as a first step. We comply with United Kingdom requirements, including data protection principles. We reserve the right to update this policy and will notify you of relevant changes.

10. Privacy And Data Protection

We value the protection of personal information. Data collected is used solely for order processing, customer support, and website operations, and reasonable measures are taken to prevent unauthorized access or misuse.

11. Intellectual Property

All content displayed on the website, including text, images, and other materials, is protected by applicable rights. Unauthorized reproduction, distribution, or use is not permitted.

12. Limitation Of Liability

Within the applicable scope, we do not assume extended liability for service delays or interruptions caused by circumstances beyond reasonable control. Any liability is limited to a reasonable extent based on the order amount.

13. Changes To This Service Policy

We may revise this service policy as operational needs or service content evolve. Updated terms will be published on this page and will take effect upon posting.

14. Contact Information

If you have any questions about this service policy or related services, please feel free to contact us through the following methods:

Contact Address: 10010 Sunset Place, San Antonio, TX 78245, United States
Customer Service Phone: +1 (903) 834-4147
Customer Service Email: hello@renolivra.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Europe/London, GMT/BST)