Purchase And Payment Process

 

Welcome to Renolivra (Hereinafter Referred To As "We") online store. This purchase and payment process explains the full journey from product selection to payment completion, helping you clearly understand how to place orders and complete payments online.

1. Product Selection And Order Placement

You may browse product information on the website and select items according to your needs. After adding products to your shopping list and confirming quantities and details, you may proceed to the checkout page to submit your order.

2. Order Information Review

Before submitting your order, please carefully review the following details.

• Selected products and corresponding quantities.
• Delivery address and contact information.
• Order amount breakdown.

All prices displayed on the website include all applicable taxes and related charges, and no additional fees will be applied during checkout.

3. Payment Method Overview

After confirming your order information, you may complete payment by following the on screen instructions. The payment process is conducted in a secure environment to ensure accuracy and integrity of transaction details. Once payment is successful, the order will enter the processing stage.

4. Payment Confirmation And Order Creation

After payment is completed, the system will automatically generate an order record and provide you with confirmation details, including the order number and payment information. The order status will be marked as confirmed and will proceed to the next processing step.

5. Handling Exceptional Situations

If you encounter issues such as payment interruption, duplicate charges, or abnormal order status during the payment process, we recommend contacting us promptly. We will assist in verifying the order status and provide appropriate support.

6. Order Processing Notes

Once payment is completed, orders are processed according to established procedures. Processing timelines and delivery arrangements are subject to the information provided on the relevant pages. If you require changes or have inquiries during order processing, please contact us as early as possible.

7. Information Security

We place high importance on the security of transaction related information. Payment details are used solely for order completion and are not used for purposes unrelated to the transaction.

8. Contact Information

Contact Address: 10010 Sunset Place, San Antonio, TX 78245, United States
Customer Service Phone: +1 (903) 834-4147
Customer Service Email: hello@renolivra.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Europe/London, GMT/BST)